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INTRODUCING THE CENTRADO PROMISE

 

Please take a few minutes to watch this video so you can understand our commitment to you, our customers, in the service we offer, the products we supply, the quality we uphold and the delivery you can expect.

This film is the first in a series of five brief films which will be released over the next two months. We hope these help you to get to know better the people behind the products and service you receive with every Centrado query, order, and delivery.

Enjoy the film.

At the heart of every business is the way people interact. As a family owned and managed business our team take real ownership in their roles to deliver a first class service. We are extremely proud to serve our customers and do so as a team, ensuring that every part of it is personal.

We take the time and build relationships with customers that frame 2 pictures a day to customers that are producing 2000 pictures a day and ensure our systems offer a bespoke service to each customer.

Every interaction and everyone matters to us including the team that serves you, from phone calls, visits, fulfillment, delivery and reordering.

WE PROMISE TO GIVE A PERSONAL SERVICE

Our business and your perception and our integrity is defined by the quality of the product and service we offer. That is why we make it an absolute priority to ensure we provide the highest quality products and services throughout the business from our mouldings, glazing and mountboard to our backing products and accessories. We are proud that less than 0.1% of orders have quality issues reported, and this is an important quality measurement we track to ensure we continue with this achievement.

Every service we provide demands the highest quality whether it is our cut to size, express complimentary samples, glass collection or blade sharpening, each is given our same commitment to quality.

WE PROMISE TO UPHOLD THE HIGHEST QUALITY

We have 3,200 product lines in stock. By ensuring we maintain high stock and a wide selection of all the products framers use on an everyday basis we can be certain to fulfil customers product requirements.

  • Small or huge quantities available
  • Expert knowledge from field sales team
  • Customer understanding of what framers want
  • Feedback is taken seriously to fill product gaps
  • Product range split into ranges to make easier choice for framers
  • Create range – tailor made, high quality, high stock holding and good prices
  • We work with world class suppliers for consistent and reliable supply

WE PROMISE TO OFFER THE RIGHT PRODUCT AT THE RIGHT PRICE

Our 25 strong drivers are based at our three depots, Fenstanton, Glasgow and Ireland. We make over 1500 deliveries a week, ensuring a regular and consistent service, with 99% of deliveries are on the committed day.

Centrado drivers are expertly trained in our products and customers’ needs, we can offer a bespoke delivery service.

We understand that by delivering in our own vans we can offer a more reliable service so we can put the products where our customers need them, with minimal packaging and into a customer’s workshop.

Centrado provide reliable delivery service and good stock holding.

WE PROMISE TO DELIVER ON TIME EVERY TIME