Returns

Return Policy
If for any reason you wish to return a product to Centrado Trading Ltd for a refund, please follow the below process:

• Inform us via phone or email of the product that you wish to return along with the invoice number which it was received on and a reason for return.

• The customer service team will generate a returns note for you which will include a unique returns note number for you to track the returned product.

• The product will be collected free of charge on the next delivery we make to your address with our own delivery vehicles.

• If you wish to return the product sooner it can be delivered at your own cost to our Head Office at Centrado House, Willow Road, The Lakes Business Park, Fenstanton, PE28 9RB.

• A credit will be raised for the returned goods when they are received back at our premises.

• If the return is due to a customer error there will be a 10% re-stocking charge applied to the credit note.

• Any returns should be notified within 7 days of delivery.

If, for any reason, you are not satisfied with your online purchase, please contact us at 01480 445480  or email customer service. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded after any return shipping and handling costs.