We require proof of purchase to honor a refund or exchange. If you provide us your information when you check out, we will typically have a record of your purchase. Otherwise, we require a physical invoice.
Please include your proof of purchase with the products you wish to return or exchange and bring it with you to any of our addresses, or include it in your package of returned item(s). We will reimburse the original purchase price to either your original method of payment or as a merchandise credit.
To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:
• Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)
• Products showing excessive wear and tear
• Products lost or damaged due to fire, flood, or natural disaster
• Products with a missing label or label that has been defaced
• Products returned for personal reasons unrelated to product performance or satisfaction
• Products that have been soiled or contaminated, until they have been properly cleaned
• On rare occasions, past habitual abuse of our Returns Agreement
If, for any reason, you are not satisfied with your online purchase, please contact us at 01480 445480 or email customer service. We will provide you with further instructions on where returns should be shipped and the amount you will be refunded after any return shipping and handling costs.